Comments on: A simple telephone line quality test for ADSL (UK only)

By: Peter

Peter — Sun, 30 Oct 2011 20:58:58 +0000

Has anyone else actually used aaisp.net.uk?

By: admin

admin — Mon, 04 Jul 2011 18:02:27 +0000

Hi Neb – I know I’m late replying, sorry.

It’s normally the Orange and White pair. The other two wires are a seperate pair incase you ever require a second phone line.

White is considered “A” and orange is considered “B” when wiring to a master socket.

By: admin

admin — Mon, 04 Jul 2011 17:59:16 +0000

I’d just like to say I am not in any way affiliated with Andrews and Arnolds – it’s just that most questions on here are broadband faults and they are genuinely the best people I know to help you.

I should be on commission though

By: admin

admin — Mon, 04 Jul 2011 17:55:26 +0000

Hi Richard. The fastest method I know of would be to immediatley switch your broadband to Andrews and Arnolds (www.aaisp.net.uk) and speak to their tech guys. I’d give them a call – they even have some offer where you don’t pay anything if they can’t fix your fault.

By: Richard Jolly

Richard Jolly — Mon, 04 Jul 2011 17:05:23 +0000

Hi, We experienced very loud crackling 10 days ago, followed by a dead line. I have run the usual tests with two different basic telephone apparati straight into the test socket. Our telecoms reseller’s call centre just give us the same blandishments each day about an exchange fault under repair, but a BT engineer I know tells me it can’t be, and is almost certainly a fault between us and the road. We run a small business from home so are desperate; I am now working in my fourth borrowed office space. Unfortunately our line rental is also with the reseller. How can we apply pressure to get this fixed, or at least get a sensible date? Thanks, Richard.

By: karren ablaze

karren ablaze — Tue, 21 Jun 2011 11:05:16 +0000

thanks for the advice. the engineer came this morning and fitted new cable where it enters my property. he diagnosed noise on the line, and told me how much prssure they are under… all the problem i’ve had have been at the so-called customer service end. i think it’s all sorted now.

By: admin

admin — Mon, 20 Jun 2011 16:44:33 +0000

Hi Karren,

I had something similar where my line would drop for 5 minutes roughly once every 2 hours on cool days, and as often as once every 40 minutes on hot days. It turned out it was a piece of faulty equipment in my local exchange – but it took many months to get BT to repair the fault. In the end I did it with my broadband provider (Andrews and Arnolds Ltd) who had a business-to-business relationship with BT and could keep throwing the fault back at them. I understand your frustration with BT – I had a fault about once every 2 hours and they’d book 40 minute windows for engineers (so they’d likely not witness it happening).

It is possible that heat is causing a connection somewhere to expand and contract, and breaking contact about 23+ degrees. It might be worth checking all the connections in your house just in case it is there, but it could just as likely be on a pole or at the exchange.

In my experience the BT engineers are nice guys mostly, offer them a cup of tea and a biscuit and they’ll do a pretty good job trying to help you out. The problem is with the numpties in the call centers scheduling their work and forcing them to flit between jobs before they’ve had time to fix the problem.

By: karren ablaze

karren ablaze — Mon, 20 Jun 2011 16:20:50 +0000

Hi there,

my phone line stops working when it gets hot – about 23 degrees. It’s happened 3 times in the past 3 months, and service comes back when the weather cools down, at which point BT think they have fixed it. They can’t seem to comprehend that this is an intermittend, recurrent fault, so every time it happens they treat it as if it has never happened before. Any ideas?

Thanks, Karren

By: andrew shirfield

andrew shirfield — Sun, 13 Mar 2011 09:50:09 +0000

just done this test and it good idea instead of ringing the phone company to test it for you

By: Neb

Neb — Sat, 12 Mar 2011 14:39:43 +0000

Does anyone know how to check the incoming pair at the master point. I’ve taken mine off and have four wires coming from the street and cant remember which two it is? Any help would be great.